Actionable Zendesk Email Buttons
Klick‑Zen allows you to add actionable buttons to your Zendesk ticket emails and responses automatically, allowing customers to update ticket properties with the click of a button. Enhance your workflow and save valuable time and resources by having customers update ticket details themselves!
Klick‑Zen provides the ability to have a customer respond to a Zendesk ticket email by simply clicking a button in their email. When clicked, the button will update the ticket as needed, and direct the customer to either a generic "thank you" landing page, or another web-based landing page of your choosing.
Klick‑Zen hosts the button images and the generic landing web page; no additional hosting is required!
The power of Klick‑Zen is almost limitless! Buttons can be assigned to a variety of ticket tasks, such as adding a private comment or updating a ticket field.
Chain the ticket response together with a Zendesk Trigger for even more power - route the tickets to a different department based on the response, or automatically trigger a customer reply!
Simply give your button a title, style it as you like, and then assign one or more actions to it, such as inserting a ticket comment or updating a custom ticket field.
Once the button is created, either paste the button-specific HTML (provided for you) into a Zendesk trigger email template, or insert the button manually into individual ticket responses with the handy Klick‑Zen ticket comment widget.
When a customer receives an email from your Zendesk help center that contains a button, they can click on that button and the actions that you assigned to the button will execute on their ticket. The customer is then redirected to either a web page that you designate, or your customized web page hosted by Klick‑Zen.
Create a fully-functional button with just a few clicks, right inside of Zendesk
Brand your buttons and landing page with your colors, logo, and domain name
Customer updates their own Zendesk ticket automatically; add tags, messages, and more
Use the free LITE version for tiny teams, or enjoy a FULL feature set for less than $30 a month